A Message from David
Our hearts go out to those families who have lost loved ones during this terrible pandemic.
Never, in our 15 years of business, did we anticipate a devastating situation of this magnitude and, quite frankly, the thousands of reservations impacted and the flood of emails that hit our inbox was daunting, to say the least.
We have been learning and continue to learn how to best serve you under these circumstances. We really want to get back to providing the quick responses you were used to, but we realize this will take some time.
We’d like to thank those owners who have worked tirelessly, waiting hours in telephone hold queues with Disney Vacation Club Member Services, all in an effort to save the vacation plans and dreams of our guests, and for having the patience to work with us while we develop a program that will benefit the vast majority of everyone caught up in this disaster.
We remain dedicated to working with every owner and guest impacted. With your patience and understanding, we will see this through to brighter days.
July 13, 2020 - Walt Disney World's Know Before You Go
Guests that do not have a park ticket tied to their My Disney Experience account cannot make a Park Pass reservation. Guests without a Park Pass reservation will not have access to the Walt Disney World theme parks.
Park tickets and access to the parks through Disney's Park Pass System are outside of the DVCR Rental Agreement; these items are the sole responsibility of the guest.
For up to date information on Walt Disney World's policies, procedures and practices, please review Disney's Know Before You Go links located here; https://disneyworld.disney.go.com/experience-updates/resorts/ & https://disneyworld.disney.go.com/experience-updates/parks/.
May 20, 2020 - David's Vacation Club Rentals Travel Credit Update
Working to provide a high level of Customer Service for our guests and owners is at the center of everything we do! As the DVC Resort closures remain in effect, we've chosen to extend the expiry of our David's Vacation Club Rentals Travel Credits! Previously the Travel Credits were valid for 24 months, and as of today, they can now be used up to 36 months from when they were issued. Our goal with extending the credits is to allow families the flexibility to redeem their credit once they are comfortable traveling to Disney.
All applicable DVCR Travel Credits will automatically be extended, so there's no action needed on your part. If you have any questions about your DVCR Travel Credit, please send our team a message to team@dvcrequest.com. We're here ready to assist any way we can!
April 17th, 2020 - David's Vacation Club Rentals Travel Credit Update
We are excited to have begun rolling out the Travel Credit Terms and Conditions to each of our Guests that were impacted by the closure of Disney Vacation Club Resorts. Given the volume of Guests, we are sending out the information in sequential order so that we may address the influx of Guest questions and comments.
In the event you've experienced difficulty receiving emails from team@dvcrequest.com, please be sure to check your spam folder. You may also want to add this email address to your safe sender's list.
We understand how important this information is to you, and please be assured that we will be reaching out to you soon. We are all in this together, and we look forward to continuing to work with you.
April 1st, 2020 - A Message to our Guests Impacted by the Disney Vacation Club Resort Closures
We understand the severe impact that the COVID-19 virus is having. We want to assure you that we are doing everything in our power to accommodate the points you rented, given the confines of the Rental Agreement and the Disney Vacation Club rules. We are prepared to issue those that were impacted by the Disney Vacation Club Resort closures a Travel Credit through David’s Vacation Club Rentals. This Travel Credit will be the dollar value of the cost of your DVC Rental less any compensation already received. As this Credit is in its infancy and we are working with several facets of our business, we do not have all of the details to provide to you today.
We will be reaching out to you in the next few weeks to provide you with exact details about how the Credit works, your dollar value, how to redeem your Credit, and the terms and conditions.
We want to sincerely thank you for your patience and support during these unprecedented times.
March 16th, 2020 - A message to our guests and owners
We understand the severe impact that the COVID-19 virus is having.
Here is what we hope to accomplish over the next few days (maybe weeks).
If you are a guest, please wait for us to contact you. We will work with your owner to verify point status and then contact you with available options. This could be a rebooked reservation, points for a future reservation, or possibly a refund dependent on the owner’s current financial status. We may, in some circumstances, be able to re-rent points to allow for a refund situation. Each case will have its own set of variables. We promise to do everything we can to ease this unprecedented situation.
If you are an owner, please wait for us to contact you. We ask that you put your contract with the guest aside and work from your heart. Let your conscience be your guide. Depending on the status of your points, we will ask you to rebook the reservation, offer the points for a future reservation, offer a refund of the monies sent to you if you are financially able to, and let us re-rent your points. We do not intend to leave any owner "holding the bag."
Our commitment to you is as follows;
We will be in contact with each and every owner
&
We will be in contact with each and every guest
Due to this unprecedented situation, we are not equipped with the resources to do this in our usual timely fashion. It may take weeks to sift through all of the cancelled reservations. Yet, we remain committed to replying to each message we receive. We ask that you don’t send more than one email; every email sent takes resources away to sort through. Abusive language will not be tolerated.
Thank you for your support and your loyalty. We will keep you updated throughout this dynamic situation as events unfold.
March 13th, 2020 - COVID-19 Notice
David's Vacation Club Rentals would like to assure you that in times of uncertainty surrounding travel, your safety and well being remain an important part of our thoughts.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from guests and owners.
The Disney Vacation Club has been working with owners on a one to one instance regarding reservations, however, current wait times on the telephone to speak with a cast member can exceed 4 hours.
Although our NO CANCELLATION contract is clear in every detail, we are willing to work with each and every guest who wishes not to travel. We promise to listen to your concerns and work with each contract to attempt to make changes that are acceptable to the both parties involved, the guest and the owner. While we can not guarantee a change to the agreement, this might involve a date change or the re-rental of the points to another guest therefore providing you with compensation. The success rate will be highly dependent on the owner’s willingness to change the agreement and the status of the points they have used to create the reservation contracted. We ask that you be patient as it may take owners several days to reach a Disney Vacation Club Cast Member.
Although our phone lines have become extremely busy and our in box full, know that you will be attended to in due time. Do not hesitate to reach out to us as we work through this unexpected situation. You can reach us via email at team@dvcrequest.com. Please understand that the normal response time you are used to may be lengthened greatly.
Thank you for your support and your loyalty. We will keep you updated through this dynamic situation as events change.
Thank You
Over 19 Years of Serving You
